General conditions

• Pets are NOT allowed in the hotel in the surrounding area

• Your room is ready for occupancy from 2 p.m. Please check out by 11 a.m.
• No liability is accepted for items left behind. In case of shipment of such items, we charge EUR 10.00 for handling and normal shipping costs
• Room reservations are only considered binding when written confirmation has been received. A non-binding offer is not considered a booking confirmation
• We ask for your understanding if, for organisational reasons, no specific room numbers or floors can be considered

• On the SS508 state road in the direction of the Penser Pass (our recommendation)
• On the A22 Brenner motorway - "Autohof/Autoporto SADOBRE" exit (car parking fees apply)
• Direct connection to the international Munich-Venice cycle route
• 2 km from the centre of Sterzing (25 minutes on foot along the cycle path or 5 minutes by car on the SS508)

ROUTE PLANNER

Our reception is staffed daily from 6.30 a.m. to 12 p.m. After that, the opening hours vary depending on the season.

During the summer months from June to September, the recetpion desk is staffed:

• from 4 p.m. to 8.30 p.m. (16 - 20.30)

In the months of October to May, the recepion is open

• from 5 p.m. to 8 p.m. (17:00 - 20:00)

Outside opening hours, you can simply check in via our terminal and collect your room card directly at the terminal. If you have any questions or problems, you can reach us by phone at any time.

In order to prepare the check-in of our guests in the best possible way, we ask you to inform us of your planned arrival time when you make your reservation.

• Free cancellation of the booked room is possible up until 1 day before arrival
• A deposit is not required
• The reservation is guaranteed until 7 p.m. (19:00). If you arrive later, please let us know, otherwise we reserve the right ot reallocate the room if necessary. We ask for your understanding
• In case of no-show or late cancellation, 100% of the total amount will be charged
• Christmas and carnival are excluded from the general cancellation conditions

• A deposit is generally not required; however, we reserve the right to charge a deposit of €50.00 per room for certain bookings.
• Payment is made directly on site in cash, with EC or credit card (AMEX and Diners are not accepted).
• For online bookings, credit card details serve as a guarantee of your booking.
• We reserve the right to pre-authorise your credit card.